FAQ
What is hosted onboarding?
Moov's hosted onboarding is a seamless, fully managed experience that allows businesses to onboard users for payments quickly and securely. It handles identity verification, compliance checks, and account setup so you can focus on growing your platform.
How does hosted onboarding work?
With Moov's hosted onboarding, you direct your users to a customizable, Moov-hosted flow where they enter their business or personal details. Moov handles KYC/KYB verification, account approval, and compliance requirements before enabling payments.
What information do users need to provide during onboarding?
It depends. The capabilities you request for the user and the answers to certain questions will inform the data requirements. Generally, businesses will provide their business details, address, contact information, beneficial owners, description of the business, and payment volume information.
Does Moov’s onboarding handle compliance requirements?
Yes, Moov automates compliance checks, including KYC (Know Your Customer), KYB (Know Your Business), watchlist screening, and ongoing monitoring, ensuring regulatory adherence without additional overhead for you.
What happens if a user fails verification?
If a user does not pass verification, Moov provides reasons where possible and allows them to retry with updated information. Some cases may require manual review.
Does hosted onboarding support international users?
Currently, Moov supports U.S.-based businesses.