Prohibited & Restricted Businesses
Without limiting any other provision of this Platform Agreement, User will not access or use the Moov Services as follows:
- in, by, or for any country or Person sanctioned, embargoed, or blocked by any Governmental Authority, including by reason of inclusion on a list maintained by the U.S. Office of Foreign Asset Control (“OFAC”),
- by or for any Person who is or has been convicted of a criminal offense involving dishonesty, a breach of trust, money laundering, or that is otherwise financial in nature,
- in any manner that violates, or could reasonably be expected to violate, Applicable Law, Network Rules, or FI Partner Guidelines,
- in connection with any activity or type of business identified by Moov or any applicable FI Partner from time to time as a restricted or prohibited activity or business, or
- in violation of any other restrictions, whether applicable to the Moov Services generally or Transactions or Transaction types specifically, established by Moov or any applicable FI Partner from time to time.
Prohibited industries
These business/merchant types are generally prohibited (not allowed). The business type includes both formal relationships with Clients/Facilitators and Platform Users as well as the merchant’s primary suppliers and customers.
- Adult Entertainment, including escort services or any sexually explicit services
- Bearer Share Entities and other Anonymous Ownership Entities
- Brand/Reputational Risk (Unacceptable by product/service)
- Businesses engaged in deceptive practices (e.g., hidden disclosures, pre-checked “opt-in” boxes, false claims/endorsements, refund/cancellation avoidance)
- Businesses physically located outside of the U.S.
- Businesses that Accept Loan Payments by Credit Card
- Businesses that Accept Payments on Behalf of another Merchant
- Businesses engaged in activity prohibited by the Card Brands (card prohibited may be acceptable for other rails)
- Businesses selling products that infringe on the intellectual property rights of others
- Cluster Merchants
- Consumer Use Case (Moov Product used for consumer purposes)
- Credit Counseling or Credit Repair Services
- Criminal Offenders (anyone convicted for a serious crime specific to felonies and certain misdemeanors involving financial crime)
- Customers engaged in Data Pass (e.g., upselling or cross-selling products of other clients and sharing or receiving customer data with/from a third party)
- Debt Elimination or Collection Services
- Distressed Property Sales or Marketing
- Embassies, Consulates, and Diplomatic Missions
- Foreign Financial Institutions
- Foreign Government Agencies
- Hemp/Hemp-Derived Cannabidiol (CBD)
- How to books, newsletter, subscription, or online access for any industry on the Prohibited list
- Illegal Gambling Services
- Issuer or administrator of virtual currency
- Marijuana Dispensaries and related businesses or products
- Money Services Businesses
- Nested payment aggregators (with no legal or business purpose to be nested in payment flow)
- Non-Bank Lenders
- Non-Fungible Token (NFT) products
- OFAC Specially Designated National and Blocked Persons
- Prepaid, DDA, or Merchant Acquiring clients engaged in activity prohibited by the Card Brands
- Multi-level marketing, get rich quick, or pyramid schemes
- Prepaid, DDA, or Merchant Acquiring clients using tactics to evade Card Brand requirements (e.g., excessive chargebacks, fraud monitoring programs)
- Prepaid, DDA, or Merchant Acquiring clients, principals, or related entities previously identified by any Card Brand for deceptive practices or any violation of a Card Brand
- Products or services designed to mimic illegal drugs
- Products or services that promote hate, violence, harassment, or abuse
- Products or Services that violate U.S. federal or state laws
- Prospective Clients or Platform Users whose identities cannot be verified or confirmed
- Sale of Real Estate, Resort Land or Timeshares
- Sellers of Counterfeit IP or Copyright Infringement
- Sellers of Ghost Guns (firearms and kits)
- Shell Bank
- Shell Corporations
- Unlicensed or unregistered money services businesses or merchants
- Virtual Currency or Virtual Assets Businesses, including Exchanges
High-risk industries
These business/merchant types are designated as higher risk and require Moov to conduct enhanced or additional, specific due diligence as part of the underwriting process. This list represents Moov sponsor financial institution requirements, network/rail rules, and Moov’s business strategy and risk appetite.
- Bail Bonds Businesses
- Bankruptcy Services or Attorneys
- Broker/Dealer
- Businesses that accept card payment for a dishonored check or other item deemed uncollectable
- Businesses that collect payments for services/products delivered at a later date (e.g., travel agents, airlines, cruises)
- Businesses that collect payments for service agreements expanding over one year (e.g. lawn care, memberships, subscriptions)
- Businesses that offer or accept a card for a scrip-dispensing terminal
- Cannabis Adjacent Businesses
- Commercial Leasing Merchants
- Credit Protection or Identity Theft Protection Services
- Crowdfunding or Crowdsourcing Entities
- Cyberlocker Services
- Debt Repayment
- Digital Wallet or Prepaid Services
- Direct & Tele-Marketing Businesses to any business type on this list
- Door-to-Door Sales
- Entities that create Remotely Created Checks for Payment
- Entity using a “Fund on Settlement” model (instead of “Good Funds” or Pre-funded" models)
- Forex Trading
- Gambling (including gaming, fantasy sports, pari-mutuel, off-track, sport wagering, casinos, lottery services, sweepstakes)
- Insolvency Practitioners
- Investment Opportunities (e.g., stocks, options, securities, currency, metals, etc.)
- Massage Businesses or Parlors
- Mobile Wallet Entities
- Negative Option Billing Services
- Non face-to-face Dating services and apps
- Non face-to-face Computer Networks and Information Systems
- Non face-to-face games of skill
- Non face-to-face Non-Financial Institutions, Foreign Currency, or Non-Fiat Currency
- Non-Financial Institutions that offer Cash at Point-of-Sale services
- Non-profit Organizations (not recognized as such by the IRS)
- Online Auctions
- Online Marketplaces
- Pawn Shops or Brokers
- Payment Aggregators outside of Card Brand Approved Programs
- Politically Exposed Persons
- Pyramid or Multi-Level Marketing Businesses
- Sellers of Firearms, ammunition and accessories
- Sellers of Kratom or products containing herbal extract
- Sellers of Prescription Drugs
- Sellers of Telephone Cards
- Sellers of Tobacco Products or “Vape” supplies/accessories
- Timeshare HOA/Dues Services
- Title and Payday Lenders (or other high interest non-bank lenders)
- Top-Up Wallet Services
- Warranty Companies
- Wealth Building Services