Financial Institution Card Funding & Disbursement Terms

This Moov Platform Agreement (this “Platform Agreement”) is by and between Moov Financial, Inc., a Delaware corporation (“Moov”), and the entity accepting this Platform Agreement (“User”), and is effective as of the earliest of the date on which this Platform Agreement is fully executed by Moov and User, as of the date of User’s acceptance of this Platform Agreement electronically, or as of the date of User’s initial access to or use of the Moov Services (the “Effective Date”).

One or more financial institution partners of Moov (each, an “FI Partner”) is a party to this Platform Agreement. Specifically, Moov’s FI Partner, Veridian Credit Union, is a party to this Platform Agreement for the purpose of establishing, maintaining, and administering the Concentration Account in support of the Moov Services, and Moov’s FI Partner, SouthState Bank, N.A. is a party to this Platform Agreement for the purpose of providing or otherwise making available, and supporting, the Moov Services. Accordingly, Veridian Credit Union and SouthState Bank, N.A. will have the right to exercise or enforce any applicable rights under this Platform Agreement and will have the right, but not the obligation, to perform any applicable responsibilities under this Platform Agreement.

Acquirer Disclosure

Acquirer: SouthState Bank, N.A. 1101 First Street South, Winter Haven, Florida 33880, [email protected]

Important Acquirer Responsibilities:

Important User Responsibilities:

The responsibilities listed in the above Acquirer Disclosure do not supersede terms of this Platform Agreement and are provided to ensure User understands important obligations of each party and that Acquirer is the ultimate authority should User have any problems.

Moov will make available the above Acquirer Disclosure to User at: https://moov.io/legal/platform-agreement/.

1. General Overview.

1.1 Overview of the Moov Services. Moov is the provider of a technology platform and related APIs (collectively, the “Moov Platform”) through which Moov, in conjunction with one or more FI Partners or third parties, enables the initiation and receipt of electronic funds transfers through the push-to-card and account funds transfer services offered through Visa and Mastercard (collectively, the “Moov Services”).

1.2. FI Partners. In order to provide or otherwise make available certain of the Moov Services, Moov may establish and rely on relationships with FI Partners and such FI Partners may establish certain requirements, standards, guidelines, terms and conditions, and other expectations that apply to the Moov Services, as the same may be modified, supplemented, or replaced from time to time (collectively, “FI Partner Guidelines”). Therefore, the licenses granted under this Platform Agreement and the provision and availability of the Moov Services will be subject to any applicable FI Partner Guidelines.

1.3. Customers. Customers who may send and receive Transactions are limited to Customers of User who the holders of both the applicable Debit Card and the applicable account to and from which funds are transferred in connection with a Transaction. To receive Transactions, each applicable Customer’s Debit Card issuer must participate in the relevant Network’s push-to-card program as provided in the Push-to-Card Rules and account funds transfer program as provided in the Pull-from-Account Rules.

1.4. Regulated Activity. Certain of the Moov Services may constitute regulated activity under Applicable Law. Accordingly, Moov has engaged third parties, including FI Partners, to provide certain aspects of the Moov Services, including for the purpose of receiving and transmitting funds, as necessary or appropriate for Moov to provide or otherwise make available the Moov Services to User.

1.5. Eligibility. Prior to accessing and using the Moov Services, User and any Customer must satisfy any eligibility criteria established by Moov and/or the applicable FI Partner from time to time. User acknowledges and agrees that User and any Customer will be subject to the due diligence requirements and processes of Moov and the applicable FI Partner, and must successfully complete and satisfy all such due diligence requirements and processes prior to accessing and using the Moov Services. User will undertake and complete all due diligence on Customers in accordance with User’s policies, procedures, and other standards and requirements, and User will not engage in any activity for or on behalf of any Customer in connection with this Platform Agreement unless and until such Customer has successfully satisfied all such policies, procedures, and other standards and requirements.

1.6. Territory. User may only access and use the Moov Services in the Territory.

1.7. Accessing and Using the Moov Services through a Company. User acknowledges and agrees that User accesses and uses the Moov Services through a Company, and that:

  • Selection of the Moov Services. The Company will be responsible for determining and selecting which Moov Services to make available to User through the Company Services.
  • Responsibility for Company Services. Neither Moov nor any FI Partner will be responsible or liable for User’s relationship with, or any agreement User maintains with, the Company (each, a “Company Services Agreement”), for User’s access to or use of the Company Services, or for the Company providing, performing, or otherwise making available the Company Services to User. The Company will not be acting on behalf of Moov or any FI Partner in providing, performing, or otherwise making available the Company Services and the Company will be responsible for all aspects of providing, performing, or otherwise making available the Company Services to User in accordance with the terms and conditions of the applicable Company Services Agreement.
  • User Service and Support. In general, the Company will be responsible for providing all User service and support to User in connection with the Company Services and the Moov Services, including as it relates to responding to, investigating, addressing, and otherwise resolving all inquiries and complaints of User.
  • Fees and Charges. Moov or the Company may establish Payment Acceptance Transaction Fees, interchange fees, and other fees established by a payment network which may be directly charged to User by Moov and collected from User by or on behalf of Moov and may establish the fees, expenses, and other amounts applicable to User’s access to and use of the Moov Services through the Company Services (collectively, “User Fees”), establish the invoicing and payment terms applicable to User, and establish a dispute process for User Fees.

1.8. Resellers. User shall not authorize or appoint any dealers, agents, representatives, sub-resellers, or other third parties to market, offer for sale, or sell the Moov Services.

1.9. Changes to this Platform Agreement. Except as otherwise provided in this Platform Agreement, Moov may modify, supplement, or replace all or any part of this Platform Agreement from time to time upon Notice to User in accordance with the terms of this Platform Agreement and User’s continued access to and use of the Moov Services following such Notice will constitute User’s acceptance of this Platform Agreement as the same has been modified, supplemented, or replaced by Moov.

2. The Moov Services.

2.1. Generally. Moov, as an agent and service provider of, and in conjunction with, the applicable FI Partner, will provide or otherwise make available the Moov Services to User to enable User to initiate Transactions for Customers in accordance with the terms and conditions of this Platform Agreement.

2.2. License. Subject to User’s compliance with the terms and conditions of this Platform Agreement, Moov grants User a limited, non-exclusive, non-transferable, non-sublicensable license, during the Term, to access and use the Moov Services only as expressly permitted by and in accordance with this Platform Agreement.

2.3. License Restrictions. User will not, and will not allow any third party to: (a) access or use all or any part of the Moov Services in a manner that is not expressly permitted under this Platform Agreement; (b) remove, deactivate, or otherwise circumvent any license restrictions or mechanisms intended to limit access to or use of all or any part of the Moov Services; (c) create derivative works of all or any part of the Moov Services; (d) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available all or any part of the Moov Services to any third party except as otherwise expressly permitted under this Platform Agreement; (e) reverse engineer, disassemble, or decompile all or any part of the Moov Services; or (f) misuse, damage, disrupt, or impair all or any part of the Moov Services or interfere with any other Person’s access to or use of the Moov Services.

2.4. Modifications. Moov may modify, replace, or discontinue all or any part of the Moov Services from time to time, including by imposing limitations or other restrictions on User’s access to or use of the Moov Services. Moov will use commercially reasonable efforts to notify User in advance of any material modifications to the Moov Services or of Moov’s decision to replace or discontinue all or any part of the Moov Services.

3. General Obligations of User.

3.1. Establishment of a Moov Account. In order for User to access and use the Moov Services, User may be required to establish and maintain a Moov Account. User will ensure that all information, data, and supporting documentation necessary to establish a Moov Account is provided or otherwise made available to Moov and that such information, data, and supporting documentation is accurate, complete, authentic, valid, and timely. User will promptly notify Moov of any change to any information, data, or supporting documentation previously provided or otherwise made available to Moov. As between Moov and User, User will be ultimately responsible and liable for all activity associated with User’s Moov Account.

3.2. Moov Account Credentials. To the extent User is provided with credentials to access and use the Moov Services (“Account Credentials”), User agrees that it will be responsible and liable for securing, protecting, and limiting disclosure of such Account Credentials and for any unauthorized access to or use or disclosure of such Account Credentials. User will notify Moov immediately, by emailing [email protected], if User becomes aware of any actual or suspected unauthorized access to or use or disclosure of any Account Credentials.

3.3. Purpose. User may only access and use the Moov Services for business and commercial purposes. User will not access or use, or permit any other Person to access or use, the Moov Services for personal, family, or household purposes.

3.4. Integrating the Moov Services. To the extent User is required to perform any steps or functions to integrate the Moov Services with User’s applications, websites, and other digital commerce platforms, the Company through which User accesses and uses the Moov Services will be responsible for communicating such requirements to User and User will be responsible for performing such steps and functions to integrate the Moov Services with User’s applications, websites, and other digital commerce platforms.

3.5. Responsibility for User Products and Services. User will be responsible for all aspects of providing or otherwise making available User’s products and services to Customers and otherwise fulfilling its obligations to Customers in accordance with the applicable Customer Agreement. User will ensure that User provides or otherwise makes available User’s products and services in a manner that complies with all Applicable Law, Network Rules and with this Platform Agreement, and that Customers access and use User’s products and services in accordance with Applicable Law, Network Rules, FI Partner Guidelines, and this Platform Agreement. Without limiting the foregoing, User will not engage in any unfair, deceptive, or abusive act, practice, or conduct in connection with this Platform Agreement.

3.6. Fees. User agrees to pay the Transaction Fees in connection with its access to and use of the Moov Services. By agreeing to this Platform Agreement, User hereby represents and warrants that the Transaction Fees have been disclosed to User and that User reviewed and understands the Transaction Fees applicable to its access to and use of the Moov Services. User acknowledges and agrees that a Customer’s issuer may charge additional fees to the Customer for any Transaction initiated by User.

3.7. Registration. The provision of the Moov Services may be contingent upon User’s registration with the applicable Networks. To the extent such registration is necessary, the provision of the Moov Services is subject to any necessary approval of User’s registration with the applicable Networks.

3.8. Relationship with Customers.

  • User will be responsible for all aspects of User’s relationship with Customers and User’s provision of User’s products and services to such Customers, including as it relates to the performance or non-performance of User or such products and services. User is responsible for verifying the identity of each Customer and ensuring each Customer is the owner of the applicable Debit Card accounts and other applicable accounts to which funds are transferred and from which funds are pulled in connection with a Transaction, and determining each Customer’s eligibility and authority to receive Transactions.
  • Prior to initiating a Push Transaction for a Customer, User will cause such Customer to enter into a Customer Agreement that: (1) complies with Applicable Law and Network Rules and includes all terms recommended (as a best practice or otherwise) by the Network Rules, (2) clearly, accurately, and completely discloses all relevant terms, conditions, and policies applicable to each Customer’s access to and use of the Moov Services, (3) does not include any representations, warranties, or covenants by or on behalf of Moov or otherwise obligate Moov, any FI Partner, or other third party of Moov, and (4) does not create any conflict or inconsistency with this Platform Agreement.
  • User will provide a clear itemized description of all fees imposed on each Customer, including any applicable foreign exchange fees associated with a Transaction, in accordance with Applicable Law and the Network Rules. User acknowledges and agrees that User must provide each Customer the opportunity to agree to the fees or cancel the applicable Transaction.
  • User will ensure that it obtains all consents, authorizations, permissions, and approvals from Customers necessary for Moov, any FI Partner, any applicable third party of Moov, and User to exercise their rights and perform their obligations in connection with this Platform Agreement.

3.9. Compliance with Certain Requirements. User will access and use the Moov Services and will otherwise exercise its rights and perform its obligations in connection with this Platform Agreement in accordance with all Applicable Law, Network Rules, and FI Partner Guidelines and with this Platform Agreement. User will not take or fail to take any action that could cause User or Moov to violate any Applicable Law, Network Rules, or FI Partner Guidelines.

3.10. Network Matters.

  • Network Rules. User acknowledges and agrees that User’s and each Customer’s access to and use of Moov Services is subject to the Network Rules. User acknowledges and agrees that User has received and reviewed the Network Rules, is aware of all of its rights and obligations under the Network Rules, and agrees to be bound by, and comply with, the Network Rules in connection with its access to and use of the Moov Services. Additionally, User will ensure that neither User nor any Customer takes any action, or fails to take any action, that could cause Moov or any applicable FI Partner to violate the Network Rules or that could cause Moov or any applicable FI Partner to be subject to any fines, penalties, non-compliance assessments, or other similar amounts from any Network.
  • Network Enforcement Rights. User acknowledges and agrees that a Network may have certain rights with respect to User and each Customer under the Network Rules and User hereby consents to, and will cause each Customer to consent to, and to cooperate and comply with, such Network’s exercise of any such rights under the Network Rules, including: (1) the right to conduct financial and procedural audits and general reviews of User and any Customer at any time; (2) the right to require User and/or any Customer to make any and all information or data related to User and any Customer available to any applicable Network and such Governmental Authorities; (3) the right to prohibit User and/or any Customer from engaging in any conduct that could injure, or could create a risk of injury to, such Network or that could adversely affect the integrity or the confidential information of such Network; (4) the right to determine the necessity of, and impose risk conditions on, User and/or any Customer; and (5) the right to otherwise enforce any applicable provision of the Network Rules. User acknowledges and agrees that User will not, and will cause each Customer not to, take any action, or fail to take any action, that could interfere with or prevent the exercise of the above rights by any Network.
  • No Risk of Injury. User will ensure that neither User nor any Customer engages in any conduct that could create risk of harm or injury to Moov, any applicable FI Partner, or any Network as determined by Moov, any applicable FI Partner, or such Network, as applicable.
  • Network Marks; FI Partner Marks. Except as otherwise expressly permitted by a Network, User will not use, display, or reproduce the Marks of any Network. User will comply with all branding, reproduction, usage, and artwork standards established by the Networks from time to time applicable to the use of their Marks. User (a) acknowledges that each Network is the sole owner of such Network’s Marks, (b) agrees not to contest the ownership of the Marks of any Network for any reason, and (c) agrees that any Network may prohibit User from using the Marks of such Network for any reason. User will immediately cease any use, display, and reproduction of the Marks of any Network upon the earlier of User’s receipt of notice of the same from such Network or the effective date of the expiration or termination of this Platform Agreement. User must obtain the applicable Network’s and FI Partner’s prior written approval for any materials used by User to market the Moov Services. Except as otherwise expressly permitted by Moov and/or the applicable FI Partner in writing, User will not use, display, or reproduce the Marks of the applicable FI Partner in connection with the Moov Services.
  • Network Security Requirements. User will comply, and will cause any applicable third party utilized by User to comply, with all Network Security Programs in connection with its access to and use of the Moov Services. Upon request, User will provide or otherwise make available to Moov, the applicable FI Partner, and any Network any documentation requested to evidence User’s and any applicable third party’s compliance with all applicable Network Security Programs, including any applicable tests, scans, and assessments. User acknowledges and agrees that User may not store any applicable CCV2 information following the authorization of a Transaction. Subject to Section 4, User will notify Moov if User uses any third party that provides payment-related services, directly or indirectly, and/or stores, transmits, or processes data of any Customer (including cardholder data) in connection with the Moov Services, and User is responsible for ensuring such third party complies with all applicable Network Security Programs and the terms and conditions of this Platform Agreement. Without limiting any other restrictions under this Platform Agreement, User will not use, retain, sell, transfer, or disclose any materials that contain data of any Customer (including cardholder data) or information (including account numbers and personal information), or other transaction information to any third party. User and/or its agent shall notify Moov and, at Moov’s discretion, either return any data and information to Moov or provide Moov with acceptable proof of destruction of such data and information. If User is undergoing a forensic investigation regarding compliance with any Network Security Programs at the time User executes this Platform Agreement, or at any time during the Term of this Platform Agreement, then User must fully cooperate with the investigation until completed.
  • Certain Network-Required Provisions. All terms and conditions that are required under the Network Rules to be included in this Platform Agreement are hereby incorporated by reference into and made a part of this Platform Agreement as if they were directly and expressly set forth herein, and User acknowledges and agrees to the incorporation by reference of such terms into this Platform Agreement and agrees to comply with such terms in connection with its access to and use of the Moov Services.

3.11. Limitations. Moov and the applicable FI Partner may establish limitations or restrictions on User’s and each Customer’s access to and use of the Moov Services from time to time, including Transaction Limits and Velocity Limits. In addition, Moov, the applicable FI Partner, User, and/or each Customer may be subject to Transaction Limits and Velocity Limits imposed by the Networks or receiving institutions. User will comply with, and ensure each Customer complies with, all limitations and restrictions applicable to User’s and/or each Customer’s access to and use of the Moov Services and will not initiate Transactions in violation of any applicable Transaction Limits or Velocity Limits. If any Transaction would cause Moov, the applicable FI Partner, User, or a Customer to exceed any applicable Transaction Limit or Velocity Limit, then User acknowledges and agrees that the Transaction may not be processed or submitted through the Network. User acknowledges and agrees that neither the applicable FI Partner nor Moov shall be responsible for the failure of any Transaction to be so processed or submitted. Moov and the applicable FI Partner may modify, supplement, or replace any limitations or restrictions applicable to the initiation of Transactions through the Moov Services. User acknowledges and agrees that the amount of a Transaction Limit or Velocity Limit applicable to User or a Customer may be conditioned upon the provision of collateral by User or a Customer.

3.12. Transactions.

  • Availability. User acknowledges and agrees that User’s ability to initiate Transactions through the Moov Services will be subject to Moov’s and/or the applicable FI Partner’s enablement and support for the same.
  • Supported Channels. User may initiate Transactions through the Company Platform or other channels communicated to User by Moov and/or the applicable FI Partner or otherwise approved in writing by Moov and/or the applicable FI Partner.
  • Transaction Instructions. User hereby authorizes the applicable FI Partner to effect Transactions in accordance with the Transaction instructions communicated by User to the Company, Moov, and/or the applicable FI Partner through the Moov Services. User acknowledges and understands all funds transfers are performed by the applicable FI Partner based on User’s instructions, and that as between Moov and the applicable FI Partner, on the one hand, and User, on the other hand, User is solely responsible for submitting Transaction instructions and ensuring such instructions are accurate, complete, authentic, valid, and timely, including for ensuring the Transaction instructions include the correct account information of all applicable accounts of Customer and the correct funds transfer amount. User agrees that Moov and the applicable FI Partner may rely on all Transaction instructions submitted by or through User without further inquiry into the accuracy, completeness, or validity of such Transaction instructions.
  • Cancellation and Amendment of Transaction Instructions. Except as provided by Applicable Law, User has no right to cancel or amend any Transaction instruction after User has submitted such instruction. Moov and any FI Partner may endeavor to act on a cancellation or amendment request to any Transaction instruction submitted by User before a related payment message is sent. However, User agrees that neither Moov nor any FI Partner will have any responsibility or liability in connection with any cancellation or amendment to any Transaction instruction, including if Moov or any FI Partner are not able to effect the cancellation or amendment of such Transaction instruction. User understands and agrees that a Transaction instruction cannot be cancelled or amended once a Transaction has been accepted by the Recipient’s issuer. User will comply with the Security Procedures in connection with any cancellation or amendment request.
  • Delays. User will notify Moov and/or any applicable FI Partner in the event the receipt of funds by a Customer is delayed by more than two business days. User acknowledges and agrees that neither Moov nor any FI Partner have any control over the acts or omissions of a Customer’s financial institutions or third parties that could delay the Moov Services or any Transaction, and neither Moov nor any FI Partner will be responsible or liable for any Losses arising out of or relating to any acts or omissions of a Customer’s financial institution or third party, including in the event that additional time is needed to verify identities, complete required fraud and risk screening, otherwise satisfy requirements of Applicable Law or Network Rules, or effect a Transaction. Without limiting the foregoing, neither Moov nor any FI Partner makes any warranty or guarantee that any Transaction will occur within any given time and Moov and each FI Partner each hereby expressly disclaim any such warranty or guarantee.
  • Reversals. Moov and/or the applicable FI Partner will endeavor to effect a reversal of a Transaction to the extent a reversal is expressly permitted by the Network Rules (each, a “Reversal”) and User makes the Reversal request in a manner that provides Moov and/or the applicable FI Partner sufficient time to manually prepare and properly and timely submit a Reversal in accordance with the Network Rules. User acknowledges that any request for Reversal must be submitted to the relevant Network within the time frames required under the Network Rules, be made immediately upon discovery of any error, and be accompanied by any required form. Additionally, the basis for any Reversal must be expressly permitted by the Network Rules and otherwise in compliance with the Network Rules. User’s request for any Reversal must enable Moov and the applicable FI Partner to comply with the Network Rules in connection with such Reversal. User also will notify the applicable Recipient of any Reversal initiated to correct any Transaction initiated by User in error. Neither Moov nor the applicable FI Partner will be responsible or liable for any Losses if any Reversal is not effected. Additionally, User will reimburse Moov and the applicable FI Partner for any Losses incurred by Moov or the applicable FI Partner in effecting, or attempting to effect, User’s request for any Reversal.
  • Responsibility for Transactions. To the extent not prohibited by Applicable Law, User will be responsible and liable for all Transactions arising out of or relating to User’s access to and use of the Moov Services, including for ensuring such Transactions comply with Applicable Law, Network Rules, FI Partner Guidelines, and this Platform Agreement. As between Moov and User, User will be responsible for monitoring and evaluating Transactions, determining whether Transactions are erroneous, fraudulent, or otherwise suspicious, reasonably investigating any potentially erroneous, fraudulent, or otherwise suspicious Transactions, and contacting Customers before submitting any Transaction that User knows, or reasonably should know, or suspects, or reasonably should suspect, is erroneous, fraudulent, or otherwise suspicious. User will immediately reimburse Moov and/or any applicable FI Partner for, any unauthorized, unlawful, fraudulent, or erroneous Transaction instruction and related Transaction and any Transaction instruction and related Transaction initiated by User in violation of Applicable Law, Network Rules, FI Partner Guidelines, or this Platform Agreement.
  • Specific Requirements for Individual Transactions. User will ensure that each Transaction submitted by User (1) is authorized and is not the result of any fraudulent, suspicious, or otherwise unusual activity, (2) is submitted by User, and represents a genuine disbursement to and from a Customer, (3) is a bona fide payment by User for or on behalf of a Customer and is not made for or on behalf of any other third party, (4) is not used for a replacement for purchase transactions; (5) is originated in the Territory; (6) does not arise out of or relate to any illegal, unlawful, fraudulent, unethical, prohibited activity; (7) is not subject to any dispute, set-off, or counterclaim; (8) is not a duplicate of any other transaction; (9) with respect to non-merchant settlement Transactions, is submitted under User’s merchant identification number (MID); and (10) does not violate Applicable Law, Network Rules, or this Platform Agreement. User will maintain complete and accurate books and records pertaining to any Transaction instructions and related Transaction to the extent required to demonstrate User’s compliance with this Platform Agreement, and shall retain such books and records in accordance with timelines required by Applicable Law, Network Rules or any FI Partner Guidelines, and shall share such books and records with Moov and/or any applicable FI Partner, upon request.
  • Transaction Disputes. User will be responsible for responding to, addressing, and resolving all disputes, returns, reversals, refunds, chargebacks, and adjustments, regardless of reason or timing, arising out of or relating to Transactions (each, a “Transaction Dispute”) in accordance with all Applicable Law, Network Rules, and FI Partner Guidelines. Subject to the foregoing, User will clearly, accurately, and completely disclose User’s Transaction Dispute policies and procedures to Customers. If Moov becomes aware of a Transaction Dispute, then Moov will use commercially reasonable efforts to notify User of such Transaction Dispute as may be required under Applicable Law, Network Rules, or FI Partner Guidelines. In all cases, User will provide Moov with any information, data, and supporting documentation requested by Moov regarding the status and resolution of any Transaction Dispute and will otherwise cooperate with Moov in connection with any Transaction Dispute.
  • Contact Methods. User may contact Moov at [email protected] in the event of any complaint or dispute related to a Transaction or the Moov Services.
  • Right of Refusal. Notwithstanding anything to the contrary in this Platform Agreement or otherwise, User acknowledges and agrees that Moov and any FI Partner may block or reject any Transaction at any time, with or without cause, including if a Transaction would violate Applicable Law or the Network Rules. While Moov and the FI Partner have no obligation to notify User of any block or rejection of any Transaction, Moov and the FI Partner nevertheless may elect to do so through User’s Moov Account. Neither Moov nor any FI Partner will have any responsibility or liability to User or any Customer for blocking or rejecting any Transaction and will not be responsible or liable to User or any Customer for any amounts, including any interest, in connection with blocking or rejecting any Transaction.

3.13. Processing Errors. User agrees to review regularly User’s transaction history in connection with the Moov Services. If User identifies any errors, discrepancies, or unauthorized Transactions with respect to the Moov Services, then User will immediately report such errors, discrepancies, or unauthorized Transactions to Moov. Except as otherwise provided by Applicable Law, if User fails to notify Moov of any error, discrepancy, or unauthorized Transaction promptly following the date as of which User’s transaction history reflecting the error, discrepancy, or unauthorized Transaction is made available to User, then User hereby waives any right to assert any error, discrepancy, or unauthorized Transaction. Moov will reasonably investigate any timely claim associated with a Transaction for a commercially reasonable period following Moov’s receipt of notice from User.

3.14. Security Procedures. User hereby acknowledges and agrees that Moov and/or any FI Partner may establish security measures applicable to the initiation of certain Transactions (“Security Procedures”). User acknowledges and agrees that any applicable Security Procedures are intended to verify that any Transaction instruction, including any amendments to such instruction, is that of User, that any applicable Security Procedures are not designed to detect any errors in Transaction instructions, including any amendments to such instructions, initiated through the Moov Services, and that User is solely responsible for detecting and preventing errors. By accessing and using the Moov Services, User agrees that: (a) User has reviewed and evaluated, and understands, any applicable Security Procedures, (b) any applicable Security Procedures constitute a commercially reasonable method of protecting against unauthorized Transactions, and (c) User will comply with any applicable Security Procedures for any Transactions. User agrees to be bound by any Transaction instructions initiated through the Moov Services, including any amendments to such instructions, whether authorized or unauthorized, that are accepted in compliance with any applicable Security Procedures. User agrees to immediately notify Moov of the possible unauthorized access to or use or disclosure of any identifications, passwords, hints, personal identification numbers, or other information used by User to access and use the Moov Services, including any transaction data or any information relating to a Recipient that is collected, stored, transmitted or processing in connection with any Transaction processed hereunder. User acknowledges and agrees that it is responsible and liable for any such unauthorized access.

3.15. User Security Procedures. Prior to accepting any Transaction instructions from a Customer, User will implement and maintain commercially reasonable security measures that are designed to verify that each Transaction instruction, including any amendments to such instructions, is that of such Customer (“User Security Procedures”). User will comply with, and will cause each Customer to comply with, any applicable User Security Procedures for each applicable Transaction instruction. As between Moov and User, User will be responsible and liable for ensuring that any applicable User Security Procedures comply with, and enable compliance with, Applicable Law and Network Rules.

3.16. Prohibited and Restricted Use.

  • Without limiting any other provision of this Platform Agreement, User will not access or use the Moov Services to initiate Transactions for the purchase of goods or services, or to transfer funds to a merchant account.
  • Without limiting any other provision of this Platform Agreement, User will not access or use the Moov Services as follows: (1) in, by, or for any country or Person sanctioned, embargoed, or blocked by any Governmental Authority, including by reason of inclusion on a list maintained by the U.S. Office of Foreign Asset Control (“OFAC”), (2) by or for any Person who is or has been convicted of a criminal offense involving dishonesty, a breach of trust, money laundering, or that is otherwise financial in nature, (3) in any manner that violates, or could reasonably be expected to violate, Applicable Law, Network Rules, or FI Partner Guidelines, (4) in connection with any activity or type of business identified by Moov or any applicable FI Partner from time to time as a restricted or prohibited activity or business, or (5) in violation of any other restrictions, whether applicable to the Moov Services generally or Transactions or Transaction types specifically, established by Moov or any applicable FI Partner from time to time.
  • Without limiting any other provision of this Platform Agreement, User will not access or use the Moov Services in connection with any of the following activities or types of businesses without Moov’s prior written approval: (1) online gambling or daily fantasy sports; (2) investment advisory services, securities brokers, or credit services; (3) the sale of cannabis, tetrahydrocannabinol containing products, or marijuana containing products, including paraphernalia for the use of such products; (4) the sale of cannabidiol containing products, including hemp or hemp derivatives; (5) the sale of products or services designed to mimic illegal drugs; (6) massage parlors, adult entertainment, pornography, escort, or online dating services; (7) the sale of guns, weapons, or ammunition; (8) the sale of products or services that promote hate, violence, harassment, or abuse; (; (9) non-bank lenders, title and payday lenders, shell banks, or foreign financial institutions; (10) entities that create remotely created checks for payment; (11) bankruptcy services or attorneys or insolvency practitioners, (12) a payment aggregator, a payment service provider, or another Person engaged in similar activities; (13) crowdfunding or crowdsourcing entities, (14) the sale of in-game currency, convertible virtual currency, or other tokens representing value; (15) multi-level marketing programs; (16) fireworks sales; (17) online auctions and marketplaces; (18) bail bonds businesses, (19) pawn shops, title pawn business, or lenders charging annual percentage rates higher than 36 percent; (20) pharmaceutical, nutraceuticals, pseudo pharmaceuticals, supplements, or controlled-substance mimicking product sales; (21) the sale of counterfeit, knock-off, or brand-infringement goods; (22) tobacco product sales; (23) debt collection; (24) debt counselling or debt settlement programs; (25) bearer share entities or other anonymous ownership entities; (26) shell corporations; (27) businesses physically located outside of the United States; (28) embassies, consulates, or diplomatic missions; (29) foreign government agencies; (30) non-profit organizations (as defined by the Internal Revenue Service); (31) selling or cross-selling products of customers or receiving customer data from a third party; (32) commercial leasing agents; (33) sellers of real estate, resort land, or time shares; (34) internet pharmacies or pharmacy referral sites; or (35) outbound telemarketing.
  • User acknowledges and agrees that User is responsible and liable for regularly screening User’s access to and use of the Moov Services for potential prohibited or restricted use cases.

3.17. Customer Service and Support.

  • Generally. User will be responsible for providing all customer service and support to Customers in connection with User’s products and services. User also will be responsible for providing all customer service and support to Customers in connection with the Moov Services.
  • Inquiries and Complaints. User will promptly respond to, investigate, address, and otherwise resolve all inquiries and complaints submitted to User by any Customer. User will promptly notify Moov of any inquiry, complaint, or other actual or threat of legal process, litigation, or regulatory action by any Governmental Authority or other third party arising out of or relating to the Moov Services or any Transaction. Additionally, User will promptly notify Moov of any allegation that User is engaging in, or has engaged in, any acts, practices, or conduct that violates Applicable Law or Network Rules.

3.18. Information provided by User. User will ensure that User and each Customer will cooperate with Moov and/or any FI Partner in connection with the Moov Services or this Platform Agreement, including by providing or otherwise making available all necessary information, data, and documentation required or requested by Moov, any FI Partner, or any Network and promptly responding to all inquiries and requests from Moov, any FI Partner, or any Network. User hereby authorizes, and will ensure that each Customer authorizes, Moov and any FI Partner to provide or otherwise make available any information, data, and documentation provided by User and/or any Customer to any applicable Network in connection with the Moov Services, including to report fraud or misuse of the Moov Services by or through User and/or any Customer. User also authorizes Moov and any FI Partner to obtain financial, credit, and other information about or related to User in connection with this Platform Agreement, including for the purpose of making a determination of whether to approve User for any Moov Services and evaluating User’s financial and credit status on an initial and ongoing basis.

User will promptly notify Moov and/or any FI Partner of any change to any information or data about or related to User previously provided or otherwise made available to Moov and/or any FI Partner. As between Moov and User, User will be responsible and liable for the accuracy, completeness, authenticity, and validity of all information and data about or related to User provided or otherwise made available to Moov or any FI Partner in connection with the Moov Services and this Platform Agreement and User agrees that Moov and any FI Partner may rely on all such information and data without further inquiry into the accuracy, completeness, authenticity, or validity of such information or data. User authorizes Moov and any FI Partner to share information provided or otherwise made available to Moov or such FI Partner with third parties, including the Networks and any other Person involved in the provision of Moov Services.

3.19. Certifications. From time to time, Moov, any FI Partner, or any Network may request or require User and/or any Customer to make certifications regarding User’s and/or any Customer’s access to and use of the Moov Services. Upon request, User will provide, and will ensure each applicable Customer provides, any certifications reasonably requested or required by Moov, any FI Partner, or any Network, including a written certification statement signed by one or more duly authorized senior executives or officers of User and/or the applicable Customer attesting that: (a) the country specified to Moov as User’s and/or the Customer’s location in the information provided by User at the time User and/or the Customer signed up to access and use the Moov Services complies with Network Rules and this Platform Agreement; and (b) the address disclosed to Customers and appearing in Transaction messages is a location in the specified country and is an address from which User is conducting approved business activity and operations.

3.20. No Transfer of Liability. User will not transfer, or attempt to transfer, any financial liability in connection with any Transaction to a Customer. Without limiting the generality of the foregoing, User will not request or require any Customer to waive any dispute rights that the Customer may have as a matter of Applicable Law or Network Rules.

3.21. Suspicious Activity Reporting. User will implement and maintain an anti-money laundering program and fraud detection tools and policies commensurate with the risks associated with Transactions. User will comply with Applicable Law, including applicable sanctions requirements, and the Network Rules with respect to the Transactions initiated hereunder, including with respect to the proper vetting and screening of Customers. User will implement Transaction monitoring and screening procedures, including for the purpose of flagging high-risk Transactions for enhanced review prior to submitting any Transaction instruction. User must monitor Transactions to ensure that they are not being used to transfer funds to a merchant account or for the purchase of goods or services. User will notify Moov of any suspicious or fraudulent activities in connection with the Moov Services as soon as practicable and in no event later than five days after User becomes aware of such activities. User will cooperate in good faith and provide reasonable assistance in any applicable Network’s or FI Partner’s fraud detection and prevention efforts.

4. Use of Third Parties.

User will not engage or use any third party to exercise User’s rights or perform User’s obligations in connection with this Platform Agreement without obtaining Moov’s prior written consent. User will be responsible and liable for the acts and omissions of any third party engaged or used by User as if such acts or omissions were the acts or omissions of User. Moov will be responsible and liable for the acts and omissions of third-party subcontractors engaged or used by Moov to exercise its rights or perform its obligations in connection with this Platform Agreement as if such acts or omissions were the acts or omissions of Moov, and upon request, Moov will identify such third-party subcontractors to User. For clarity, FI Partners and Networks will not be considered third-party subcontractors of Moov.

5. Records; Audits.

5.1. Records. User and Moov each will keep, maintain, and share with the other, upon request, complete and accurate books and records in connection with this Platform Agreement (collectively, “Records”). Each party will ensure that it keeps and maintains Records sufficient for a party to determine the other party’s compliance with this Platform Agreement.

5.2. Moov Audit Rights. From time to time, Moov, any applicable FI Partner, any Network, any Governmental Authority, and/or any designees of any of the foregoing Persons (each, an “Auditing Party”) may need to inspect, examine, or otherwise audit User, including User’s facilities, personnel, books, records, accounts, data, reports, or other similar materials, information, or data involved in or related to User’s activities in connection with this Platform Agreement (each, an “Audit”). While Moov will use commercially reasonable efforts to provide advance notice of any Audit of User by an Auditing Party, upon any notice to User, User agrees that any Auditing Party may conduct an Audit of User. If the results of any Audit reveal any material issues, including User’s non-compliance with this Platform Agreement, User will take all appropriate actions, including any actions required by any applicable Auditing Party, to promptly remedy such issues within the time frames established by the Auditing Party and will provide the Auditing Party with any evidence reasonably required by the Auditing Party to demonstrate such issues have been properly remediated. User will fully cooperate with any Auditing Party in connection with any Audit of User. All information provided by or on behalf of User, or otherwise accessed by Moov, under this Section 5.2 is User’s Confidential Information.

5.3. User Audit Rights. From time to time, User may, not more than once annually, need to inspect, examine, or otherwise audit Moov, including Moov’s books, records, accounts, data, reports, or other similar materials, information, or data involved or related to Moov’s activities in connection with this Platform Agreement. User will provide at least 30 days’ prior written notice of any audit of Moov. If the results of any audit reveal any material issues, including Moov’s non-compliance with this Platform Agreement, Moov will take all appropriate actions to promptly remedy such issues within the time frames established by the parties, and will provide User with any evidence reasonably required by it to demonstrate such issues have been properly remediated. Moov must cooperate with User in connection with any audit of Moov by User. All information provided by or on behalf of Moov, or otherwise accessed by User, under this Section 5.3 is Moov’s Confidential Information.

6. Establishment of Various Accounts.

6.1. Concentration Account. Moov’s FI Partners have established one or more concentration accounts to be used in connection with the Moov Services (collectively, the “Concentration Account”). All funds arising out of or relating to User’s activity in connection with the Moov Services, including User’s Transactions, will be recorded, on a net basis, as a positive or negative balance in User’s Moov Account (“Balance”). User’s Balance will be held by an FI Partner in the Concentration Account. In order to access and use the Moov Services, User may be required to maintain a minimum Balance in the Concentration Account, which will be communicated to User through User’s Moov Account. User acknowledges that the Concentration Account is not User’s deposit account and that User cannot otherwise establish a deposit account or other financial account with Moov. USER ACKNOWLEDGES AND AGREES THAT USER WILL NOT RECEIVE INTEREST ON ANY FUNDS MAINTAINED IN THE CONCENTRATION ACCOUNT AND THAT FUNDS HELD IN THE CONCENTRATION ACCOUNT WILL NOT BE ELIGIBLE FOR DEPOSIT INSURANCE ADMINISTERED BY THE FEDERAL DEPOSIT INSURANCE CORPORATION OR SHARE INSURANCE ADMINISTERED BY THE NATIONAL CREDIT UNION ADMINISTRATION. IN THE EVENT ANY APPLICABLE FI PARTNER BECOMES SUBJECT TO A RECEIVERSHIP, USER HEREBY ACKNOWLEDGES AND AGREES THAT USER MAY LOSE ALL VALUE REPRESENTED IN USER’S MOOV BALANCE.

6.2. Linked Account. User will establish and maintain a Linked Account to be used exclusively for business purposes in connection with the Moov Services. User’s Linked Account will be established and maintained at a federally or state chartered financial institution or credit union in the Territory that is reasonably acceptable to Moov. User will not change User’s Linked Account without Moov’s prior written consent. User will ensure that User maintains sufficient funds in User’s Linked Account to satisfy User’s payment, settlement, and other financial obligations in connection with the Moov Services. Subject to any minimum Balance requirement applicable to User, User will have the ability to initiate transfers of User’s excess Balance to User’s Linked Account.

6.3. Pre-Funding. Prior to initiating any Transaction, User will ensure that it has good and available funds in User’s Balance for the Transaction. For each Transaction instruction submitted by User, Moov and each applicable FI Partner, based on instruction from Moov, shall be authorized to withdraw User’s funds from User’s Balance in the amount of such Transaction plus all fees due and owing to Moov and each applicable FI Partner in association therewith. User will not initiate a Transaction that would cause User to exceed User’s Balance. In the event that User does not have good and available funds in User’s Balance sufficient to cover the total amount of any or all Transactions initiated by User, Moov and each applicable FI Partner may take any of the following actions: (1) refuse to process all Transaction instructions and related Transactions; (2) process those Transaction instructions and related Transactions for which User has good and available funds in User’s Balance in whatever order Moov or the applicable FI Partner determine is appropriate, and refuse to process the remaining Transaction instructions and related Transactions; or (3) process Transaction instructions and related Transactions regardless of whether User has good and available funds in User’s Balance to cover each such Transaction, in which case the total amount advanced by Moov or the applicable FI Partner on behalf of User will be immediately due and payable by User without further demand from Moov or the applicable FI Partner. Moov may make available information about the status of a Transaction instruction and the related Transaction through User’s Moov Account. As between Moov and the applicable FI Partner, on the one hand, and User, on the other hand, Moov and the applicable FI Partner will not be responsible or liable for taking any of the above actions, and User will promptly reimburse Moov and the applicable FI Partner for any Losses incurred by Moov and the applicable FI Partner in connection with such actions.

6.4. Reserve Account.

  • Generally. In addition to any other rights of Moov or any FI Partner in connection with this Platform Agreement, Moov or the applicable FI Partner may establish a reserve account (“Reserve Account”) to hold funds in reserve or may impose conditions on the release of funds to which User may otherwise be entitled in order to secure any of User’s existing or future obligations in connection with the Moov Services (a “Reserve”) upon the occurrence of any fact, circumstance, or event that Moov or the applicable FI Partner determines could expose Moov, the applicable FI Partner, or any Network to unacceptable risk of loss or liability. The amount of any Reserve will be determined by Moov or the applicable FI Partner based on various factors, including User’s processing history (e.g., historical Transaction volume, Transaction Disputes, fines, penalties, assessments, or other similar amounts assessed by any Governmental Authority, Network, or the applicable FI Partner, etc.), User’s anticipated Transaction volume, User’s compliance with this Platform Agreement, the nature of User’s or any Customer’s business, and the potential risk of loss or liability to Moov, the applicable FI Partner, or any Network. The amount of the Reserve may change from time to time as reasonably determined by Moov or the applicable FI Partner and communicated to User in accordance with this Platform Agreement.
  • Funding a Reserve. Upon the occurrence of any fact, circumstance, or event giving rise to Moov’s or the applicable FI Partner’s right to require a Reserve Account, User hereby authorizes Moov or the applicable FI Partner, at the direction of Moov, to fund the Reserve Account by setting off amounts payable to User under this Platform Agreement and debiting amounts from User’s Balance and Linked Account. If User does not have sufficient funds in User’s Balance and Linked Account to fund the Reserve Account, then User will immediately fund User’s Reserve Account in accordance with Moov’s instructions. User acknowledges and agrees that its failure to fund a Reserve Account as required in accordance with this Section 6.4 may result in the suspension of User’s access to and use of the Moov Services.
  • Security Interest. In order to secure the obligations of User in connection with the Moov Services, User hereby grants to Moov and the applicable FI Partner a first lien and security interest in, and continuing lien on, all of User’s right, title, and interest in and to the Reserve Account and all funds in the Reserve Account and the Reserve amounts, whether now owned or existing or hereafter created, acquired, or arising. User hereby authorizes Moov and/or the applicable FI Partner to execute and file, at User’s cost and expense, any documents and to take any such other actions as may be necessary or appropriate to create, perfect, maintain, and enforce the security interest granted hereunder, including the filing of any financing statements, and User hereby agrees to execute all such documents and to take any such other actions as may be necessary, appropriate, or reasonably requested by Moov or the applicable FI Partner in furtherance of creating, perfecting, maintaining, and enforcing the security interest granted hereunder. User represents and warrants that User has good, complete, and marketable title to all of the assets, accounts, and receivables to which User grants a lien and security interest hereunder, free and clear of any and all liabilities, liens, claims, charges, restrictions, conditions, options, rights, mortgages, security interests, equities, pledges, and encumbrances of any kind or nature whatsoever or any other rights or interests that may be inconsistent with the transactions contemplated with, or adverse to the interests of, Moov and/or the applicable FI Partner. The security interest granted by User hereunder may be exercised by Moov and/or the applicable FI Partner without notice or demand of any kind.

6.5. Authorization. User hereby authorizes Moov and any applicable FI Partner to electronically debit and credit User’s Balance, Linked Account, and Reserve Account for the purpose of satisfying User’s payment, settlement, and other financial obligations, and to otherwise act in accordance with User’s or any Company’s instructions with respect to User and/or any Customer, in connection with the Moov Services or this Platform Agreement. User hereby acknowledges and agrees that the authorization provided by User in this Section 6.5 will remain in full force and effect until User notifies Moov that User wishes to revoke such authorization and Moov processes and completes such request and the request has been successfully processed by Moov and/or the applicable FI Partner. If User wishes to revoke the authorization provided by User in this Section 6.5 then User will provide Moov with at least 10 business days’ prior notice to cancel such authorization.

7. Ownership.

7.1. Moov IP. As between Moov and User, Moov will own all right, title, and interest to the systems, hardware, software, interfaces, equipment, technology, Marks, documentation, and other materials owned by or licensed to Moov, including the Moov Services, and all modifications, enhancements, upgrades, and updates thereto (collectively, the “Moov IP”). User acknowledges and agrees that there are no implied licenses in or to all or any part of the Moov IP.

7.2. Trademark License. User hereby grants to Moov a limited, non-exclusive, non-transferable, non-sublicensable license, during the Term, to use, display, and reproduce User’s name, logo, trademarks, service marks, and domain names (collectively, “Marks”) as expressly authorized by this Section 7.2. Moov may use, display, and reproduce User’s Marks on Moov’s webpages, in Moov’s marketing materials and communications, and in Moov’s investor and financial presentations and materials for the purpose of identifying User as a user of the Moov Services. User will not use, display, or reproduce Moov’s Marks for any reason. Each party acknowledges that the other party’s Marks are and will remain the exclusive property of such party and all use, display, and reproduction by a party of the other party’s Marks will inure solely to the benefit of the licensor of such Marks.

7.3. License Restrictions. User will not, and will not allow any third party to: (a) access or use all or any part of the Moov IP in a manner that is not expressly permitted under this Platform Agreement; (b) remove, deactivate, or otherwise circumvent any license restrictions or mechanisms intended to limit use of all or any part of the Moov IP; (c) create derivative works of all or any part of the Moov IP; (d) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available all or any part of the Moov IP to any third party; (e) reverse engineer, disassemble, or decompile all or any part of the Moov IP; or (f) misuse, damage, disrupt, or impair all or any part of the Moov IP or interfere with any other Person’s access to or use of the Moov IP.

7.4. Feedback. If any Feedback is provided to Moov by or on behalf of User, then User, on behalf of itself and any individual providing such Feedback, hereby grants to Moov a perpetual, worldwide license to use, disclose, publish, profit from, and otherwise exploit such Feedback, without restriction and without any attribution or compensation to User or any applicable individual, for any purpose.

8. Data Rights and Restrictions.

8.1. Ownership of Moov Data. As between Moov and User, Moov will own all right, title, and interest in and to all Moov Data and Usage Data and Moov will not be subject to any restrictions under this Platform Agreement with respect to such Moov Data or Usage Data.

8.2. Ownership and Use of Services Data. As between Moov and User, User shall own all right, title, and interest in and to all Services Data. For the Term and six years thereafter, User hereby grants to Moov and its FI Partners a license, to copy, store, access, use, and distribute the Services Data for Moov and its FI Partners to perform the Moov Services hereunder, to meet their obligations under Applicable Law and the Network Rules, and to provide risk mitigation services to Moov’s other customers.

8.3. Privacy Policy. The Moov Privacy Policy explains how and for what purposes Moov may collect, use, retain, disclose, and safeguard certain data, including Personal Data, in connection with the Moov Services. User acknowledges and agrees that Moov may collect, use, retain, and disclose data to the extent not prohibited by Applicable Law or the Moov Privacy Policy.

9. Confidentiality.

9.1. Confidential Information. A Disclosing Party may disclose or otherwise make available information or material to the Receiving Party, and such information and material will be deemed to be “Confidential Information” if, when disclosed or otherwise made available, whether in writing, verbally, or otherwise, (a) it contains proprietary information of the Disclosing Party, including trade secrets, software, object code, source code, file specifications, installation and operating instructions, end-user manuals, end-user agreements, training materials, guides, listings, functional and technical specifications relating to the Moov Services, systems, procedures, manuals, confidential reports, business plans, or customer lists; (b) it is designated as confidential by the Disclosing Party; or (c) it should reasonably be understood by the Receiving Party, given the nature of the information or material or the circumstances surrounding its disclosure, to be confidential. As between Moov and User, Moov Data, and Services Data will constitute Moov’s Confidential Information.

9.2. Exclusions. The obligations under this Platform Agreement with respect to Confidential Information, including the restrictions on use and disclosure thereof, will not apply to information or material that (a) is or becomes publicly known through no wrongful act or omission of the Receiving Party, (b) is or becomes rightfully known by the Receiving Party, without restriction on disclosure or use, from a Person other than the Disclosing Party, or (c) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information, as can be shown by documentary evidence. The Receiving Party will have the burden of establishing that any information does not constitute Confidential Information under this Platform Agreement.

9.3. Use and Disclosure. Each Receiving Party will hold the Confidential Information it receives in strict confidence and take appropriate precautions to protect such Confidential Information, which precautions will include, at a minimum, such precautions as such Receiving Party employs to protect its own Confidential Information but no less than commercially reasonable precautions. Except as otherwise expressly permitted in this Platform Agreement, a Receiving Party will not use or disclose to any third party any Confidential Information of the Disclosing Party. A Receiving Party may use and disclose Confidential Information of a Disclosing Party only to the extent necessary for such Receiving Party to exercise its rights or perform its obligations under this Platform Agreement; provided, that, the Receiving Party may not disclose Confidential Information of the Disclosing Party to any Person unless such Person (a) has a “need to know” such Confidential Information for the purposes of the Receiving Party exercising its rights or performing its obligations under this Platform Agreement, and (b) is subject to confidentiality obligations that offer at least the same degree of protection as the confidentiality obligations set forth in this Platform Agreement.

9.4. Disclosure Required by Applicable Law. If any Governmental Authority requires a Receiving Party to disclose Confidential Information of a Disclosing Party, the Receiving Party will: (a) notify the Disclosing Party in writing as soon as practicable after learning of the existence or likely existence of such requirement (unless prohibited by Applicable Law); (b) use all reasonable efforts to limit the scope of such disclosure, disclose only the Confidential Information reasonably required to comply with the requirement, and use reasonable efforts to obtain confidential treatment of or protection by order of any Confidential Information; and (c) permit, subject to Applicable Law, the Disclosing Party to seek a protective order or to otherwise challenge or limit the disclosure of the Confidential Information prior to the disclosure thereof.

9.5. Overlapping Information. Notwithstanding anything to the contrary in this Platform Agreement, each party acknowledges and agrees that a party may already have, or may collect, receive, or otherwise obtain, data or information that contains the same data or information as the Disclosing Party’s Confidential Information independent of this Platform Agreement or pursuant to a separate authorization or consent obtained by such party (“Overlapping Information”). Each party will have overlapping rights, title, and interest in and to any Overlapping Information, and may access, use, and disclose such Overlapping Information to the extent not prohibited by Applicable Law or the Network Rules.

9.6. Equitable Remedies. Each party acknowledges that breach by it of one or more obligations in this Section 9 will cause the other party to suffer immediate and irreparable harm for which money damages would be an inadequate remedy. Therefore, if a party breaches one or more obligations under this Section 9, the other party will be entitled to injunctive or equitable relief as well as any additional relief that may be appropriate or otherwise available to such party.

10. Security.

10.1. Security Program. Each party is responsible for the security of all Confidential Information in its possession or under its control. Each party will establish and maintain an information security program that includes appropriate administrative, technical, and physical safeguards designed to (the “Security Program”): (a) protect the security, confidentiality, availability, and integrity of Confidential Information and Personal Data; (b) protect against any anticipated threats or hazards to the security and integrity of Confidential Information and Personal Data, (c) protect against unauthorized access to or use or disclosure of Confidential Information and Personal Data, (d) address computer and network security, physical security, and a security incident response program; (e) ensure the secure destruction and disposal of Confidential Information and Personal Data; and (f) ensure compliance with all Applicable Law and Network Rules with respect to Confidential information and Personal Data.

10.2. Security Incident. Each party agrees to notify the other party promptly upon becoming aware of any actual or potential Security Incident. User acknowledges and agrees that, given the nature of the Moov Services and the involvement of FI Partners, Moov’s notification obligations under this Section 10.2 will be subject to the FI Partner Guidelines. Each party will cooperate with the other party in good faith to mitigate any adverse consequences of any Security Incident and to otherwise satisfy the obligations of User, Moov, or any FI Partner under Applicable Law, Network Rules, and any requirements and instructions of any Governmental Authority, Network, or FI Partner, including by providing reasonable details and cooperating with any Network or forensic firms involved in the investigation and remediation of the Security Incident.

11. Representations, Warranties, and Covenants.

User represents, warrants, and/or covenants, on the Effective Date and on each day during the Term, that:

  • 11.1. User is a duly organized entity, validly existing, in good standing, and free to enter into this Platform Agreement.
  • 11.2. The signatory executing this Platform Agreement on User’s behalf has been duly authorized to do so by all required action.
  • 11.3. User has the full right, power, and authority to enter into, and perform the obligations and grant the rights under, this Platform Agreement.
  • 11.4. When executed and delivered by User, this Platform Agreement is legally binding upon and enforceable against User and does not conflict with any agreement, instrument, or understanding, oral or written, to which User is a party or by which User is bound.
  • 11.5. There are no proceedings pending or, to User’s knowledge, threatened or reasonably anticipated that would challenge or that may have a material adverse effect on User’s performance under this Platform Agreement.
  1. User has obtained and maintains all authorizations, permissions, consents, rights, licenses, agreements, permits, approvals, registrations, orders, declarations, filings, and the like that are required under Applicable Law or the Network Rules or by any Governmental Authority, Network, or other Person in order for User and each of Moov and any FI Partner to exercise its rights and licenses and perform its obligations in connection with the Moov Services and this Platform Agreement.
  • 11.6. User has accessed, reviewed, understands, and agrees to comply with the Network Rules.
  • 11.7. User is accessing and using the Moov Services in compliance with all Applicable Law, Network Rules, and FI Partner Guidelines and with this Platform Agreement.
  • 11.8. User’s policies, procedures, and other standards and requirements enable User to comply with all Applicable Law, Network Rules, and FI Partner Guidelines and with this Platform Agreement.
  • 11.9. Neither User nor any Customer has changed the nature of its business or practices in a way not previously disclosed to and approved in writing by Moov and the applicable FI Partner.
  • 11.10. User does not and will not engage in any conduct that could create risk of harm or injury to Moov, the applicable FI Partner, or any Network as determined by Moov, the applicable FI Partner, or such Network, as applicable.
  • 11.11. User and each Customer satisfies the due diligence standards.
  • 11.12. User will ensure that all directors, officers, employees, agents, and subcontractors of User comply with Applicable Law, Network Rules, and this Platform Agreement, and User will be responsible and liable for all acts and omissions of any director, officer, employee, agent, or subcontractor of User in connection with the Moov Services.
  • 11.13. (a) User does not and will not store any CVV2 information after a Transaction has been authorized, (b) if Debit Card credentials and expiration date are stored by User, User does and will continue to store such data in accordance with the PCI Standards, and (c) any and all Personal Data collected from a Customer by User in connection with the Moov Services are and will continue to only be used by User for activities related to the Moov Services.
  • 11.14. User will promptly notify Moov of (a) any material change in the business, operations, or financial condition of User (including any Change of Control of User), any catastrophic events, significant breaches, data loss, service or system interruptions, any changes in insurance coverages, Moov Services-related compliance lapses, any significant changes in staffing, and (b) any other material change that could reasonably be expected to affect User’s ability to fulfill its obligations under this Platform Agreement.
  • 11.15. None of User, any representative of User, any third party engaged by User, or any Customer (a) is a Person sanctioned, embargoed, or blocked by any Governmental Authority, including by reason of inclusion on a list maintained by OFAC or any other Governmental Authority, including the SDN List and the Non-SDN List, (b) is owned by one or more Persons on the SDN List or the Non-SDN List who, either individually or collectively in the aggregate, directly or indirectly holds an ownership interest of 25% or more in User, any representative of User, or any third party engaged by User, or any Customer, as applicable, (c) is a Person who is or has been convicted of a criminal offense involving dishonesty, a breach of trust, money laundering, or that is otherwise financial in nature, or (d) is otherwise engaged in any activity prohibited under any OFAC sanctions program addressing targeted activities.
  • 11.16. With respect to any information or data provided or otherwise made available to Moov in connection with the Moov Services, including any Transaction instruction: (a) such information and data is accurate, complete, authentic, valid, and timely; (b) such information and data has been provided in the form, format, and method required under Applicable Law, Network Rules, and FI Partner Guidelines; (c) User has obtained all consents, authorizations, permissions, and approvals necessary to provide or otherwise make available such information and data to Moov; and (d) Moov may access, use, and disclose such information and data as necessary to exercise its rights and perform its obligations in connection with this Platform Agreement.
  • 11.17. Each time User submits any instruction to Moov through the Moov Services: (a) the instruction and any corresponding Transaction has been properly authorized in accordance with Applicable Law and Network Rules in order for Moov and any applicable third party to initiate and complete the corresponding Transaction and such authorization has not been revoked or terminated; (b) the instruction and any corresponding Transaction represents a bona fide Transaction and complies with all Applicable Law and Network Rules and (1) is not a knowingly illegal, fraudulent, or unauthorized or a Transaction that User should have known is illegal, fraudulent, or unauthorized, (2) will not damage the goodwill of any Network or reflect negatively on the Marks of any Network, in such Network’s sole discretion, and (3) is not a duplicate of any other transaction; (c) the instruction and any corresponding Transaction does not violate, and will not cause Moov or any applicable third party to violate, any Applicable Law or Network Rules, including any warranties required to be made by Moov or the applicable third party under any Applicable Law or Network Rules; (d) the instruction and corresponding Transaction is timely; (e) the instruction provides complete and accurate information and data; (f) the instruction and any corresponding Transaction is for a Customer whose Debit Card account is located within the Territory; (g) Moov and any applicable third party may rely and act on the information and data in the instruction and submit and complete any corresponding Transaction and Moov’s reliance on such information and data and submission of such corresponding Transaction will not cause Moov or such third party to violate any Applicable Law or Network Rules or otherwise result in any liability or losses to Moov or such third party; and (h) User’s access to and use of the Moov Services has not been suspended or terminated.
  • 11.18. User accepts the inherent risk associated with accessing and using the Moov Services through the internet, including the unreliability of hosting services, internet intermediaries, internet service providers, and other service providers and accepts all responsibility and liability for choosing to use a technology that does not guarantee the security or reliability of the Moov Services at all times.

12. Indemnification.

12.1. User’s Obligations. User will indemnify, defend (at Moov’s election), and hold harmless Moov and its Affiliates, any applicable FI Partner, and each of Moov’s and its Affiliates’ and any applicable FI Partner’s respective officers, directors, employees, and agents (each, a “Moov Indemnitee”), from and against all damages, losses, liabilities, penalties, fines, assessments, judgments, interest, costs, expenses (including reasonable attorneys’ fees and the cost of defense), and other amounts (collectively, “Losses”) in connection with any claim, action, demand, investigation, or proceeding (each, a “Claim”) arising out of, relating to, or alleging: (a) any breach of this Platform Agreement by User; (b) any matter, issue, act, or omission for which User has been allocated responsibility under this Platform Agreement; (c) any Transaction, attempted Transaction, or purported Transaction, including any error, fraud, dispute, return, reversal, refund, chargeback, adjustment, duplication, cancellation, or amendment in connection with any such Transaction, attempted Transaction, or purported Transaction except to the extent User cannot be held liable for such Transaction as a matter of Applicable Law; (d) any fines, penalties, assessments, or other amounts assessed or imposed by any Governmental Authority, Network, or FI Partner in connection with User’s access to or use of the Moov Services; (e) any taxes, interest, penalties, assessments, or other amounts assessed or imposed by any taxing authority applicable to User; (f) any relationship or agreement between User and any Customer or third party; (g) any of User’s products or services; (h) any infringement, misappropriation, or other violation of any Intellectual Property Rights of any third party by User; and (i) any gross negligence, willful misconduct, or fraud of User, or User’s directors, officers, employees, agents, and representatives. Notwithstanding the foregoing, User’s obligations under this Section 12.1 will not apply to a Claim to the extent Moov is obligated to indemnify, defend, or hold harmless any User Indemnitee from and against all Losses in connection with such Claim under Section 12.2.

12.2. Moov’s Obligations. Moov will indemnify, defend, and hold harmless User and its officers, directors, employees, and agents (each, a “User Indemnitee”), from and against all Losses in connection with any Claim arising out of, relating to, or alleging: (a) any breach of this Platform Agreement by Moov; and (b) any gross negligence, willful misconduct, or fraud of Moov, or Moov’s directors, officers, employees, agents, and representatives. Notwithstanding the foregoing, Moov’s obligations under this Section 12.2 will not apply to a Claim to the extent User is obligated to indemnify, defend, or hold harmless any Moov Indemnitee from and against all Losses in connection with such Claim under Section 12.1.

12.3. Process. If any Claim is asserted against a Moov Indemnitee or a User Indemnitee (each, an “Indemnified Party”), then the Indemnified Party will promptly notify the other party (the “Indemnifying Party”) in writing of such Claim. Upon receipt of notice of any Claim from an Indemnified Party, the Indemnifying Party will assume the defense of such Claim except as otherwise elected by Moov. An Indemnified Party may participate, at its own cost and expense, in the defense of Claim and retain counsel of its own choosing. The Indemnifying Party will not agree to settle or compromise any Claim without the prior written consent of the Indemnified Party (which will not be unreasonably withheld, conditioned, or delayed), unless such settlement or compromise (a) is only for the payment of money damages for which the Indemnified Party will be released and fully indemnified under this Platform Agreement, (b) includes an unconditional release of the Indemnified Party from all liability on claims that are the subject matter of such Claim, (c) does not include any statement as to or admission of fault, culpability, or failure to act by or on behalf of the Indemnified Party, and (d) does not require any action or inaction on the part of the Indemnified Party.

13. DISCLAIMER OF WARRANTIES.

THE MOOV SERVICES ARE AND WILL BE PROVIDED “AS IS” AND “AS AVAILABLE” AND MOOV AND EACH FI PARTNER HEREBY EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, (A) MOOV AND EACH FI PARNTER MAKE NO REPRESENTATION OR WARRANTY THAT THE MOOV SERVICES WILL PERFORM WITHOUT INTERRUPTION OR ERROR, AND (B) USER ACKNOWLEDGES THAT HOSTING OR TRANSMITTING DATA ONLINE INVOLVES RISKS OF UNAUTHORIZED ACCESS, USE, DISCLOSURE, OR EXPOSURE AND USER HEREBY ACCEPTS SUCH RISKS. MOOV AND EACH FI PARTNER MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE THAT THE MOOV SERVICES ARE COMPATIBLE WITH USER’S EQUIPMENT, THAT THE MOOV SERVICES ARE FREE OF VIRUSES, WORMS, BOTS, OR ANY OTHER HARMFUL, INVASIVE, MALICIOUS, OR CORRUPTED FILES, OR THAT DATA SENT THROUGH THE MOOV SERVICES WILL NOT BE ACCESSED, USED, DISCLOSED, OR EXPOSED THROUGH THE ERRORS OR ACTIONS OF THIRD PARTIES. USER ACKNOWLEDGES AND AGREES THAT USER HAS INDEPENDENTLY EVALUATED MOOV AND THE MOOV SERVICES AND THE MOOV SERVICES’ APPLICATION TO USER’S NEEDS. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, THE UNIFORM COMMERCIAL CODE AND THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT WILL NOT APPLY TO THIS PLATFORM AGREEMENT.

14. LIMITATION OF LIABILITY.

14.1. DISCLAIMER OF DAMAGES. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, (A) NONE OF MOOV, ANY FI PARTNER, OR ANY NETWORK, OR ANY OF THEIR RESPECTIVE AFFILIATES, SUCCESSORS, OR ASSIGNS, WILL BE RESPONSIBLE OR LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECULATIVE, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ENHANCED DAMAGES OF ANY KIND, OR FOR ANY LOSS OF REVENUE, LOSS OF PROFITS, OR LOSS, DAMAGE, CORRUPTION, OR RECOVERY OF ANY DATA, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY, FRAUD, OR OTHERWISE, OR STATUTES, REGULATIONS, OR ANY OTHER THEORY) ARISING OUT OF OR RELATING TO THIS PLATFORM AGREEMENT, EVEN IF ADVISED OF SUCH POTENTIAL DAMAGES OR LOSSES, AND (B) NONE OF MOOV, ANY FI PARTNER, OR ANY NETWORK, OR ANY OF THEIR RESPECTIVE AFFILIATES, SUCCESSORS, OR ASSIGNS WILL BE RESPONSIBLE OR LIABLE FOR DAMAGES OR LOSSES ARISING OUT OF OR RELATING TO ANY DELAYS OR PROBLEMS CAUSED BY ANY TELECOMMUNICATIONS CARRIERS, INTERNET SERVICE PROVIDERS, OR OTHER COMMUNICATIONS NETWORK PROVIDERS OR THE BANKING SYSTEM. FURTHER, NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS PLATFORM AGREEMENT, NEITHER MOOV NOR ANY FI PARTNER WILL BE RESPONSIBLE OR LIABLE FOR ANY PERFORMANCE FAILURE OR OTHER ACT OR OMISSION OF ANY THIRD PARTY OUTSIDE OF MOOV’S OR SUCH FI PARTNER’S REASONABLE CONTROL (E.G., NETWORKS).

14.2. LIABILITY CAP. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, USER HEREBY ACKNOWLEDGES AND AGREES THAT MOOV’S AND ANY FI PARTNER’S AGGREGATE LIABILITY FOR ALL DAMAGES AND LOSSES ARISING OUT OF OR RELATING TO THIS PLATFORM AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY USER FOR THE MOOV SERVICES DURING THE THREE-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH DAMAGES OR LOSSES.

14.3. Cooperation in Loss Recovery Efforts. In the event that Moov or any applicable FI Partner is liable in connection with this Platform Agreement, User agrees to fully cooperate with Moov and such applicable FI Partner or Network in any Loss recovery efforts.

15. Term and Termination.

15.1. Term. The term of this Platform Agreement will begin as of the Effective Date and will continue in effect until terminated by User or Moov (the “Term”).

15.2. Mutual Termination Rights. Either party may terminate this Platform Agreement (a) following written notice if the other party fails to cure any material breach of this Platform Agreement within 30 days after receipt of written notice of such breach; (b) following written notice if the other party seeks protection under any bankruptcy, receivership, creditors arrangement, or comparable proceeding, or if any such proceeding is instituted against such party and is not dismissed within 60 days; or (c) upon ninety (90) days’ written notice to the other party, or such shorter period as may be required by Applicable Law or any applicable Governmental Authority, if the terminating party receives an order from a Governmental Authority to terminate this Platform Agreement, and the terminating party provides a written certification of the same to the other party.

15.3. Moov Suspension and Termination Rights. In addition to any other suspension or termination rights of Moov under this Platform Agreement, Moov may suspend or terminate this Platform Agreement or suspend, terminate, or restrict User’s and/or any Customer’s access to or use of all or any part of the Moov Services in the event: (a) the Company through which User accesses and uses the Moov Services directs Moov to suspend or terminate User’s access to or use of the Moov Services as a result of User’s failure to pay any amounts due in connection with the applicable Company Services Agreement; (b) the Company through which User accesses and uses the Moov Services is no longer authorized to make available the Moov Services through the Company Services; (c) User fails to provide any information or data requested or required by Moov within the time frames requested or required by Moov; (d) User withdraws User’s consent to receive Notices electronically; (e) User revokes the authorization provided by User under Section 6.5; (f) any FI Partner discontinues or modifies its support for the Moov Services in a manner that makes Moov’s continued provision of the Moov Services impracticable; (g) any significant circumstances exist that create harm or loss of goodwill to the Networks; (h) the applicable FI Partner ceases to be a Network member for any reason or fails to maintain a valid license to use the Marks of any Network; (i) any Network de-registers Moov and makes Moov’s continued provision of the Moov Services impracticable; (j) User fails to meet the due diligence or underwriting requirements applicable to the Moov Services; or (k) Moov reasonably determines that (1) User has breached this Platform Agreement, (2) User is no longer eligible to access or use the Moov Services, (3) there is or has been unauthorized access to or use of the Moov Services by or through User, (4) suspension or termination may be necessary or appropriate in order to comply with any Applicable Law, Network Rules, FI Partner Guidelines, or instruction from any Governmental Authority, Network, or FI Partner, or (5) continued access to or use of the Moov Services by User poses unacceptable compliance, security, financial, or reputational risk to Moov or any FI Partner.

15.4. FI Partner and Network Rights. User acknowledges that any applicable FI Partner or any Network may limit, suspend, or terminate, or may require Moov to limit, suspend, or terminate, User’s and/or any Customer’s access to and use of the Moov Services at any time for any reason. If any applicable FI Partner or any Network limits, suspends, or terminates, or requires Moov to limit, suspend, or terminate, User’s and/or any Customer’s access to and use of the Moov Services, then Moov may limit, suspend, or terminate User’s and/or any Customer’s access to and use of the Moov Services.

15.5. Reporting. User agrees that if this Platform Agreement is terminated for cause, or Moov and/or the applicable FI Partner are otherwise required to do so under the Network Rules, Moov and/or the applicable FI Partner may report User to the relevant Networks as required under Network Rules, and User waives and holds harmless Moov and any applicable FI Partner from any and all Claims and Losses which User may have as a result of such reporting.

15.6. Effect of Termination. Upon termination of this Platform Agreement, (a) User will immediately stop using the Moov Services to initiate any new Transactions, (b) all rights and licenses granted to User will terminate as of the effective date of such termination, (c) all unpaid amounts related to User’s access to and use of the Moov Services will become immediately due and payable, and (d) within 30 days following a written request from the Disclosing Party, the Receiving Party will: (1) destroy all copies of Confidential Information disclosed to it under this Platform Agreement, other than those subject to retention in accordance with the Receiving Party’s lawful records retention policies and procedures, which copies the Receiving Party may destroy in accordance with those policies and procedures; and (2) certify in writing signed by one of its authorized representatives that it has complied with its obligations under this Section 15.6. User acknowledges and agrees that User will have a continuing obligation after the termination of this Platform Agreement to properly provide all information, data, and supporting documentation requested or required by Moov, and to otherwise cooperate with Moov, to ensure the proper disbursement of any funds available in User’s Balance or otherwise associated with User’s Moov Account to the appropriate Persons.

15.7. Wind-Down. Upon expiration or termination of this Platform Agreement, each party will cooperate with the other party to promptly wind-down the parties’ relationship under this Platform Agreement and the Moov Services in a smooth and orderly fashion within the time frame mutually agreed by the parties (the “Wind-Down Period”), including by User providing all information and assistance reasonably requested by Moov to complete or otherwise address any pending Transactions or activity, to provide User’s funds to User, and to otherwise take such actions as are necessary or appropriate for the smooth and orderly wind-down of the parties’ relationship and the Moov Services.

16. Dispute Resolution.

16.1. Governing Law. This Platform Agreement and any Dispute will be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-laws principles.

16.2. Venue; Waiver of Jury Trial; No Class Action. SUBJECT TO THE ARBITRATION PROVISIONS SET FORTH IN SECTION 16.3, IN ANY JUDICIAL PROCEEDING INVOLVING ANY DISPUTE:

  • THE PARTIES HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE IN THE STATE COURTS IN DENVER, COLORADO, OR FEDERAL COURT FOR THE STATE OF COLORADO; AND
  • THE PARTIES HEREBY IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY IN CONNECTION WITH ANY DISPUTE. THIS WAIVER OF RIGHT TO TRIAL BY JURY IS GIVEN KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY BY THE PARTIES, AND IS INTENDED TO ENCOMPASS EACH INSTANCE AND EACH ISSUE AS TO WHICH THE RIGHT TO A TRIAL BY JURY WOULD OTHERWISE BE AVAILABLE. EACH PARTY IS HEREBY AUTHORIZED TO FILE A COPY OF THIS SECTION IN ANY PROCEEDING AS CONCLUSIVE EVIDENCE OF THIS WAIVER BY THE PARTIES. EACH PARTY ALSO COVENANTS NOT TO PARTICIPATE IN ANY CLASS ACTION AGAINST THE OTHER PARTY BASED UPON ANY CLAIM ARISING OUT OF OR RELATING TO THIS PLATFORM AGREEMENT.

16.3. Arbitration. The parties agree that any Dispute will be submitted for binding arbitration. Unless otherwise agreed by the parties, any arbitration will take place in Denver, Colorado, and will be administered by, and pursuant to the commercial arbitration rules of, the American Arbitration Association, including any expedited procedures. There will be no right or authority for any Dispute to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public or other Persons similarly situated. The arbitrator will apply the substantive law of the State of Colorado, exclusive of its conflict-of-law principles. The arbitrator’s authority to resolve any Dispute and to make awards is limited to Disputes between the parties alone. The authority to resolve any Dispute is subject to the limitations of liability set forth in this Platform Agreement. Any Dispute brought by either party against the other party may not be joined or consolidated in arbitration with Disputes brought by or against any third party, unless agreed to in writing by the Company and Moov. No arbitration award or decision on any Disputes will be given preclusive effect as to issues or claims in any dispute with any Person not a party to the arbitration. If any portion of this Section 16.3 is stricken from this Platform Agreement or deemed to be illegal, invalid, or otherwise unenforceable, then this Section 16.3 will be stricken in its entirety from this Platform Agreement. The provisions of this Section 16.3 and all arbitration awards duly made in connection therewith may be enforced in any court of competent jurisdiction, and the party seeking enforcement will be entitled to an award of all costs, fees, and expenses (including reasonable attorneys’ fees) incurred in obtaining the enforcement of this provision, to be paid by the party against whom enforcement is ordered. All arbitration awards duly made hereunder will not be subject to review or appeal except as permitted by Applicable Law. Notwithstanding any provision of any agreement between the parties to the contrary: (a) Moov or User may seek interim relief from a court located in Denver, Colorado, to protect such party’s rights or property while arbitration is pending, and (b) Moov may bypass the aforementioned arbitration process in cases of fraud or other crimes against Moov, interference with Moov’s technical operations, suspected criminal activity, or violations of Moov’s rights or property, including Moov’s Intellectual Property Rights.

17. Disclosures and Notices.

17.1. Consent to Electronic Disclosures, Notices, and Information.

  • Notice to User. By establishing a Moov Account or by accessing and using the Moov Services, User hereby agrees that Moov may provide this Platform Agreement and all disclosures, notices, and other information arising out of or relating to this Platform Agreement, including any disclosures or notices required to be provided as a matter of Applicable Law (collectively, “Notices”), through electronic methods, including by emailing this Platform Agreement and Notices to User’s designated email address, by posting this Platform Agreement and Notices on Moov’s website, or by providing this Platform Agreement and Notices through User’s Moov Account or otherwise through the Moov Services. User acknowledges and agrees that this Platform Agreement and any Notice provided by electronic methods will be effective within 24 hours following the provision of the same by Moov or such other period as may be specified by Moov therein and will have the same effect as if Moov had provided User with paper copies of this Platform Agreement or such Notices. User further acknowledges and agrees that User’s electronic acceptance of or consent to this Platform Agreement and any Notices (if applicable) provided electronically will have the same legal effect as a physical signature. If User has any issues viewing or accessing this Platform Agreement or any Notices, then User will contact Moov at [email protected]. If User wishes to withdraw User’s consent to receive this Platform Agreement and Notices through electronic methods, then User will contact Moov at [email protected]. Due to the nature of the Moov Services, User will not be able to use the Moov Services if User withdraws its consent to receive this Platform Agreement and all Notices electronically.

  • Notice to Moov and/or the applicable FI Partner. All Notices and other communications to Moov and the applicable FI Partner will be delivered via email or in writing (as specified below) to the below addresses, which addresses may be amended from time to time. For any Notice provided from User to the applicable FI Partner, User will clearly state User’s name and merchant identification number.

    If to the applicable FI Partner, SouthState Bank, N.A.:
    All notices and other communications will be delivered in writing to:
    SouthState Bank, N.A.
    1101 First Street South
    Winter Haven, Florida 33880

    If to the applicable FI Partner, Veridian Credit Union:
    All notices and other communications will be delivered in writing to:
    Veridian Credit Union
    1827 Ansborough Avenue
    Waterloo, Iowa 50701

    If to Moov:
    All notices and other communications will be delivered via email to [email protected] and in writing to:
    Moov Financial, Inc.
    1025 Technology Pkwy, Suite M
    Cedar Falls, Iowa 50613

  • Electronic Delivery of IRS Forms. User may consent to receive copies of all applicable tax-related documents, including any Form 1099 (e.g., Form 1099-K) and Form 1042-S (each, an “IRS Form”), electronically from Moov by choosing the “YES, I CONSENT TO ELECTRONIC DELIVERY” checkbox substantially in the form of the “Consent to Electronic Delivery of IRS Forms” made available to User by Moov. If User does not consent to receive IRS Forms electronically or subsequently withdraws its consent to receive IRS Forms electronically, then after the effective date of User’s failure to consent or withdrawal of consent, a paper copy of IRS Forms required to be delivered to User will be sent to User at no cost to the address associated with User’s Moov Account, provided, that Moov may charge User a fee for any additional or replacement copies of such IRS Forms. IRS Forms provided electronically by Moov will be accessible to User until at least October 15 of the year in which such IRS Forms are made available to User; after that time, the IRS Forms may no longer be accessible electronically. Moov may discontinue the electronic provision of IRS Forms at any time.

17.2. Text Message. User hereby authorizes Moov to provide Notices to User via text message, including as may be necessary or appropriate to verify User’s or its representative’s control over User’s Moov Account (e.g., two-step verification) and to provide User with other critical information about User’s Moov Account. Standard text or data charges may apply to any Notices provided via text message. Where offered, User may disable text message notifications by responding to any such message with “STOP” or by following instructions provided in the text message. However, by disabling text messaging, User may be deactivating important security features associated with User’s Moov Account, which may increase the risk of loss to User. User will need a computer or mobile device, internet connectivity, and an updated browser to access and review Notices.

17.3. Wireless Service Providers. User acknowledges and agrees that Moov may communicate with User or User’s representative via SMS messages transmitted by wireless service providers (e.g., AT&T, Sprint, Verizon, etc.). Without limiting Moov’s other rights under this Platform Agreement, User hereby authorizes Moov to disclose information about User to wireless service providers used in connection with the Moov Services, including as necessary for Moov to comply with the privacy and usage policies of such wireless service providers.

18. General Provisions.

18.1. Assignment. Neither party may assign or transfer this Platform Agreement or any of its rights or responsibilities hereunder without the prior written consent of the other party, which will not be unreasonably withheld; provided, that either party may assign and/or transfer this Platform Agreement or any of its rights or obligations hereunder to any of its Affiliates or to any other Person in connection with a Change of Control without written consent of the other party. Notwithstanding the foregoing, any User assignee or transferee in connection with a Change of Control must complete Moov’s and any applicable FI Partner’s onboarding requirements solely for purposes of satisfying Moov’s and such FI Partner’s due diligence and other compliance requirements. Any purported assignment or transfer in breach of this Section 18.1 will be void ab initio.

18.2. Relationship. Except as otherwise expressly provided in this Platform Agreement, (a) Moov and User are independent contractors and this Platform Agreement does not create a joint venture, employment, franchise, or agency relationship between the parties, and (b) this Platform Agreement is intended for the exclusive benefit of Moov and User and not intended to benefit any third party. User will not have the power to bind Moov or incur obligations on Moov’s behalf without Moov’s prior written consent.

18.3. Networks as Third-Party Beneficiaries. User acknowledges and agrees that any Network supported in connection with the Moov Services will be a third-party beneficiary under this Platform Agreement and may enforce the terms and conditions of this Platform Agreement against User, but such Network will not be subject to any obligations under this Platform Agreement.

18.4. Conflict. In the event of any conflict between any term or condition of this Platform Agreement with respect to the Moov Services and any term or condition of the Network Rules, the applicable term or condition of the Network Rules will govern to the extent necessary to resolve such conflict. In the event of any conflict between any term or condition of these Moov Services terms with respect to the Moov Services, and any term or condition contained in the remainder of the Platform Agreement, the applicable term or condition of these Moov Services terms shall govern to the extent necessary to resolve such conflict.

18.5. Force Majeure. Moov will not be responsible for delays or failures in performance resulting from acts of God, acts of civil or military authority, fire, flood, strikes, war, epidemics, pandemics, shortage of power, telecommunications or internet service interruptions, or other acts or causes beyond the reasonable control of Moov, including any acts or omissions of any third party (e.g., Networks).

18.6. Third-Party Services. When User accesses or uses the Moov Services, User may be made aware of services, products, offers, or promotions provided or otherwise made available by third parties (“Third-Party Services”). If User decides to access or use any Third-Party Services, then User is responsible for reviewing and understanding the terms, conditions, and fees applicable to such Third-Party Services. User acknowledges and agrees that Moov is not responsible or liable for any Third-Party Services.

18.7. Remedies. The rights and remedies of Moov in connection with this Platform Agreement are cumulative, and Moov may enforce any of its rights or remedies under this Platform Agreement, along with any other rights and remedies available to it at law or in equity.

18.8. Amendments or Modifications. Moov may modify, supplement, or replace all or any part of this Platform Agreement from time to time upon Notice to User. User acknowledges and agrees that User’s continued access to and use of the Moov Services following any modification or supplement to, or replacement of, this Platform Agreement will constitute User’s agreement to be subject to and comply with this Platform Agreement as modified, supplemented, or replaced by Moov.

18.9. No Waiver. The failure of Moov to insist upon strict adherence to any term or condition of this Platform Agreement on any occasion will not be considered a waiver of such term or condition, nor will it deprive Moov of the right thereafter to insist upon strict adherence to such term or condition or any other term or condition of this Platform Agreement. Any waiver must be in a writing signed by Moov.

18.10. Severability. If any provision of this Platform Agreement is determined by any Governmental Authority to be illegal, invalid, or unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under Applicable Law and the remaining provisions will continue in full force and effect.

18.11. Survival. The terms and conditions set forth in this Platform Agreement which by their nature or terms would continue beyond the expiration or termination of this Platform Agreement will so survive, including the following Sections: Section 1.3, Section 1.5, Section 1.7, the last two sentences of Section 3.1, Section 3.2, Section 3.5, Section 3.6, Section 3.7, Section 3.8, Section 3.9, Section 3.10, Section 3.11, Section 3.12, Section 3.13, Section 3.14, Section 3.15, Section 3.17, Section 3.18, Section 3.20, Section 4, Section 5, Section 6, Section 7, Section 8, Section 9, Section 10, Section 11, Section 12, Section 14, Section 15, Section 16, Section 17, Section 18, and Section 19.

18.12. Rules of Interpretation. For purposes of this Platform Agreement: (a) words importing the singular include the plural and vice-versa, (b) references to “Sections,” “subsections,” and other subdivisions without reference to a document are to designated Sections, subsections, and other subdivisions of this Platform Agreement, unless otherwise expressly set forth in this Platform Agreement, (c) the words “hereof,” “herein,” “hereunder,” and words of similar import, when used in this Platform Agreement, refer to this Platform Agreement as a whole and not to any particular provision of this Platform Agreement, (d) the terms “include,” “includes,” and “including” will be deemed to be followed by the words “without limitation,” (e) the term “or” will be deemed to be used in the inclusive sense of “and/or,” unless the context requires otherwise, (f) the headings contained in this Platform Agreement are for reference purposes only and will not affect the meaning or interpretation of this Platform Agreement, (g) any consent or approval that may be given by a party may be given or withheld in the party’s sole and absolute discretion, unless otherwise expressly set forth in this Platform Agreement, and (h) all references in this Platform Agreement to days, months, or years means calendar days, calendar months, or calendar year, unless otherwise expressly set forth in this Platform Agreement.

18.13. Entire Agreement. This Platform Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior communication, correspondence, and instruments in their entirety.

19. Definitions.