Every millisecond matters when someone is about to pay you. When a customer lands on a payment page, they’re making a snap judgment before they ever click “Place Order.” Does this feel safe? Is this legitimate? That judgment starts with how fast the page loads. Users start wondering if their payment is secure, if the business behind the page is real, and whether they’ll actually get what they paid for.
When architecting payment solutions, rigorous and extensive testing is not just beneficial, it’s imperative.
In November of last year, a significant Federal Reserve processing glitch impacted around 900,000 payment transactions across three major US banks. What’s worse is it occurred on a payday, disrupting the direct deposit of wages and resulting in widespread inconvenience and stress.
If I were still using paper checks, I’d write the date as 2020, because the last few years have been a blur. Somehow the world feels both suspended in time while making giant leaps in innovation at break-neck speeds. And even though I’d put Moov in the latter category, it’s easy to lose sight of the big picture when you’re chasing the goals right in front of you
